France has brought in rules to protect employees from work email disturbing them outside office hours. Would a law to this effect be feasible elsewhere?
You’re reclining on the beach admiring the surf when your phone goes beep. You’ve got mail. From your boss.
In many jobs, work email doesn’t stop when the employee leaves the office. And now France has decided to act. It has introduced rules to protect about a million people working in the digital and consultancy sectors from work email outside office hours. Those are taken to be before 9am and after 6pm. The deal signed between employers federations and unions says that employees will have to switch off work phones and avoid looking at work email, while firms cannot pressure staff to check messages.
Michel de La Force, chairman of the General Confederation of Managers, has said that “digital working time” would have to be measured. Some emailing outside of office hours would be allowed but only in “exceptional circumstances”.
France has a 35-hour week, adopted in 1998. But the French are not alone in worrying about how portable devices have exposed employees to longer hours.
In December 2011, Volkswagen announced that servers would stop sending emails 30 minutes after the end of employees’ shifts, and only start again half an hour before the person returned to work. Their move was followed by Germany’s labour ministry.
In the UK there is protection for many types of worker in the form of the Working Time Regulations, but the TUC argues this simply doesn’t cover out-of-hours email. And there are exemptions for categories of worker like lawyers and doctors.
UK working hours
Employers can’t force adults to work more than 48 hours a week – normally averaged over 17 weeks.
- Where the working time is not measured and the worker is in control – eg managing executives
- In the armed forces, emergency services and police – in some circumstances
- In security and surveillance
- As a domestic servant in a private household
- Where 24-hour staffing is required
- Certain categories of seafarers, sea-fishermen and workers on vessels on inland waterways
- Workers can opt out of the 48-hour week.
If an out-of-hours email ban was brought in, the situation could be similar and not everybody would be protected, says Andrew Lilley, an employment lawyer and managing partner at law firm Travers Smith. “I imagine many jobs would be exempt, a bit like some of the exemptions in the Working Time Regulations.”
Disruptive email is mainly a white-collar problem. It goes with the territory for certain jobs, such as lawyer or financier, where staff are managing their own time. But others further down the hierarchy working on fixed hours contracts are perhaps also in need of protection.
Technology has redrawn the working day. Woody Allen’s 1972 film Play It Again Sam contains a running gag about a workaholic businessman. Played by Tony Roberts he begins every scene by phoning the office to give the telephone number where he can be reached and for how long, followed by the next contact number. He was the exception – workers used to be able to disappear. Today anyone with a smartphone is usually reachable.
Michael Reid, an IT teacher at a Liverpool comprehensive, says his evenings are regularly interrupted. “An email arrives at 11.45pm and you know a colleague is working late and you want to support them.” When he sees it in his inbox he is “crestfallen”, he says. “It takes the joy out of what you are doing.”
An advertising consultant in London, who wants to remain anonymous, says she is expected to respond to emails. Many come through between 18:00 and 22:00. “Needless to say not all emails require an immediate response though if I’m to tell which do and don’t, I do need to check them.” Requests for information she accepts as part of the job. Others – “can I remind you of X” or invitations to meetings with no context – drive her “nuts”, she says. She now switches her phone off when she goes to bed to ensure an uninterrupted night’s sleep.
Open all hours in the US
An advertising professional who moved from London to New York describes a different email culture.
“I remember on my second day seeing an email from a work colleague sent very late that evening. To my surprise someone replied to it, and then the interaction continued online. And lo and behold we ‘were working’. By contrast, in the UK, if I worked late I would often draft emails but save them in my inbox and send them first thing the next morning. That now seems ridiculous and archaic to me. Emails are constant here. It’s not that they expect you to answer out of office hours. More that everyone is ‘switched on’ all the time – that’s the culture and pace of New York. I never really heard the concept of work/life balance when I got to the US. There wasn’t much complaining as people’s expectations were different. It’s not just in the corporate world. When my family were moving here and trying to get an apartment I remember being surprised and delighted that our realtor was calling and emailing us late on a Saturday night.”